Benefits Access Centers (BAC) - HRA (2024)

Table of Contents
Bronx Brooklyn Manhattan Queens Staten Island Specialized Application & Service Centers Family Services Call Centers FAQs References

This is a map and list of HRA Benefits Access Center (BAC) locations.


Benefits Access Centers

Bronx

Brooklyn

Manhattan

Queens

Staten Island

Bronx

HRA Benefits Access Center Crotona
Address: 1910 Monterey Avenue, Bronx, NY 10457
Phone: 929-252-7310 | 929-252-7311
Fax: 917-639-2474 | HDU Fax: 718-901-0264
Monday – Friday 8:30am to 5:00pm

HRA Benefits Access Center Fordham
Address: 2541-2549 Bainbridge Avenue, Bronx, NY 10458
Phone: 929 252-3331 | 929-252-3332
Fax: 718-220-5775 | HDU Fax: 917-639-2510
Monday – Friday 8:30am to 5:00pm

HRA Benefits Access Center Concourse
Address: 845 Barretto Street, Bronx, NY 10474
Phone: 929-252-8991
Fax: 917-639-2545
Monday – Friday 8:30am to 5:00pm

HRA Benefits Access Center Hunts Point
Address: 847 Barretto Street, Bronx, NY 10474
Phone: 929-252-4352 | 929-252-4349
Fax: 917-639-2481 | 718-617-7393
Monday – Friday 8:30am to 5:00pm

HRA Benefits Access Center Rider
Address: 300 Canal Place, Bronx, NY 10451
Phone: 718-742-3924
Fax: 917-639-2507 | HDU Fax: 718-742-3926
Monday – Friday 8:30am to 5:00pm

Brooklyn

HRA Benefits Access Center Bushwick
Address: 2 GeorgeStreet, Brooklyn, NY 11206
Phone: 212-331-4289 | 212-331-4280
Fax: 917-639-2487 | HDU Fax: 718-963-4284
Monday – Friday 8:30am to 5:00p

HRA Benefits Access Center Clinton Hill
Address: 495 Clermont Ave, Brooklyn NY 11238
Phone: 929-221-2809 | 929-221-1568
Fax: 917-639-2511 | HDU Fax: 718-639-7705
Monday – Friday 8:30am to 5:00p

HRA Benefits Access Center Coney Island
Address: 1912 Mermaid Avenue, Brooklyn, NY 11224
Phone: 718-333-3100
Fax: 917-639-2515 | HDU Fax: 917-639-2516
Monday – Friday 8:30am to 5:00pm

HRA Benefits Access Center Boerum Hill
Address: 275 Bergen Street, Brooklyn, NY 11217
Phone: 718-636-2495 | 929-221-0565
Fax: 917-639-2490 | HDU Fax: 718-636-2358
Monday – Friday 8:30am to 5:00pm

Manhattan

HRA Benefits Access Center Dyckman
Address: 4055 10th Avenue, New York, NY 10034
Phone: 212-331-5110 | 212-331-5109
Fax: 917-639-2497 | HDU Fax: 917-639-2503
Monday – Friday 8:30am to 5:00pm

HRA Benefits Access Center East End
Address: 2322 Third Avenue, New York, NY 10035
Phone: 212-274-4951
Fax: 917-639-2502 | HDU Fax: 917-639-2503
Monday – Friday 8:30am to 5:00pm

HRA Benefits Access Center St. Nicholas
Address: 132 W. 125th Street, New York, NY 10027
Phone: 212-274-5162
Fax: 917-639-2499 | HDU Fax: 917-639-2500
Monday – Friday 8:30am to 5:00pm

HRA Benefits Access Center Lower Manhattan
Address: 109 E. 16th Street, New York, NY 10003
Phone: 212-835-8300
Fax: 917-639-2505 | HDU Fax: 917-639-2506
Monday – Friday 8:30am to 5:00pm

Queens

HRA Benefits Access Center Jamaica
Address:165-08 88th Avenue, Queens, NY 11432
Phone: 718-523-2146 | 718-883-8250
Fax: 917-639-2477 | HDU Fax: 917-639-2478
Monday – Friday 8:30am to 5:00pm

HRA Benefits Access Center Queens
Address: 32-20 Northern Blvd, 4th Floor, Queens 11101
Phone: 718-784-5919 | 718-784-6043
Fax: 917-639-2493 | HDU FAX: 917-639-1120
Monday – Friday 8:30am to 5:00pm

HRA Benefits Access Center Rockaway
Address: 219 Beach 59th Street, Queens, NY 11692
Phone: 718-637-2144 | 718-637-2140
Fax: 917-639-2521 | HDU Fax: 917-639-2522
Monday – Friday 8:30am to 5:00pm

Staten Island

HRA Benefits Access Center Richmond
Address: 201 Bay Street, Staten Island, NY 10301
Phone: 929-221-7915 | 929-221-7909
Fax: 917-639-2519 | HDU Fax: 917-639-1109
Center Hours: Monday – Friday 8:30am to 5:00pm

Specialized Application & Service Centers

Union Square Service Center:
Address: 109 E. 16th Street, New York, NY 10003
Phone: 929-252-5580 | 929-252-5520
Fax: 917-639-2527 | HDU Fax: 917-639-2529
Monday – Friday 8:30am to 5:00pm
Primarily serves individuals identified as having significant barriers to employment and needing specialized services.

Michael J. Handy Veterans' Service Center
Address: 25 Chapel Street, 6th Fl., Room 606, Brooklyn, NY 11201
Phone: 718-222-2430
Fax: 917-639-2517 | HDU Fax: 917-639-2518
Monday – Friday 8:30am to 5:00pm
Primarily services cash assistance cases in which at least one household member is a Veteran.

Over-The-Counter (OTC) Site
227 Schermerhorn St., Brooklyn, NY 11201
Monday – Friday 8:30am to 5:00pm
Primarily administers permanent replacement EBT cards.

Refugee and Immigrant Service Center:
Address: 32-20 Northern Boulevard, 5th Floor, Long Island City NY 11101
Phone: 929-221-4902
Fax: 917-639-2484 | HDU FAX: 917-639-2485
Monday – Friday 8:30am to 5:00pm

Residential Treatment Service Center:
Address: 109 E. 16th Street, New York, NY 10003
Phone: 929-252-5910
Fax: 917-639-2525
Monday – Friday 8:30am to 5:00pm
Primarily serves individuals currently residing in a residential treatment facility.

Special Project Center:
Address: 109 E 16th Street NY, NY 10003-6th Floor
Phone: 929-252-5775 | 929-252-5742
Primarily serves ACS youth that have been referred.

Transportation Unit:
Address: 25 Chapel Street, 6th Fl., Brooklyn, NY 11201
Phone: 718-473-8310

Family Services Call Centers

Family Services Call Center, Bronx Satellite:
Address: 847 Barretto Street, Bronx, NY 10474
Phone: 929-252-4269 | 718-883-8296
Fax: 718-617-4253
Monday – Friday 8:30am to 5:00pm
*Primarily handles face to face recertifications and emergency walk-in activities for the Family Call Center's active child only cases whose payees are not in receipt of cash assistance.

Family Services Call Center, Brooklyn Satellite:
Address: 404 Pine Street, 3rd Fl., Brooklyn, NY 11208
Phone: 929-221-8267 | 718-883-8296
Fax: 718-827-6978
Monday – Friday 8:30am to 5:00pm
*Primarily handles face to face recertifications and emergency walk-in activities for the Family Call Center's active child only cases whose payees are not in receipt of cash assistance.

Family Services Call Center, Manhattan Satellite:
Address: 132 W. 125th Street, New York, NY 10027
Phone: 212-666-7566 | 718-883-8296
Fax: 212-666-3428
Monday – Friday 8:30am to 5:00pm
*Primarily handles face to face recertifications and emergency walk-in activities for the Family Call Center’s active child only cases whose payees are not in receipt of cash assistance.

Family Services Call Center, Queens Satellite:
Address: 32-20 Northern Boulevard, Queens, NY 11101
Phone: 718-752-3937 | 718-883-8296
Fax: 718-784-6119
Monday – Friday 8:30am to 5:00pm
*Primarily handles face to face recertifications and emergency walk-in activities for the Family Call Center's active child only cases whose payees are not in receipt of cash assistance.

Family Service Call Center:
Address:165-08 88th Avenue 5th Fl., Queens, NY 11432
Phone: 718-752-3937 | 718-883-8296
Fax: 718-883-8233 | 718-883-8195 | HDU Fax: 917-639-2536
Monday – Friday 8:30am to 5:00pm
*Primarily a mail and phone operation servicing active child only cases whose payees are not in receipt of cash assistance.

Benefits Access Centers (BAC) - HRA (2024)

FAQs

How do I speak to someone at HRA, NYC? ›

Case Status and Information

Connect your case with HRA to view benefit information. For detailed information about your SNAP or Cash cases, or to schedule an appointment: Call the Human Resources Administration (HRA) information line at 718-557-1399.

See More ›
How long does it take to receive cash assistance in NY? ›

Depending on the type of program benefit for which you qualify, it may take up to 30 to 45 days to get regular benefits, but for certain cases it may be sooner. If you apply for emergency/immediate needs assistance it may be much sooner depending on the emergency.

View More ›
Is Access HRA only for NYC? ›

ACCESS HRA is an online benefits portal and mobile app for New York City residents.

Continue Reading ›
What is the best time to call for HRA? ›

Some Helpful Hints:
  • The best time to call for your interview is Thursday afternoon or Friday afternoon. ...
  • The call center is busiest on Monday mornings and Tuesday mornings. ...
  • When wait times are long, you may be given the option to leave your phone number and then to receive a call back without losing your place on line.

Know More ›
How much does NYC HRA pay for rent? ›

household's monthly adusted income is $1,000 per month and the rent for your one-bedroom apartment is $1,425 (the maximum rent), HRA will calculate 30% of your income or $300 as your household's contribution to the rent. HRA HOME TBRA will pay your landlord $1,125 (the $1,425 rent minus your $300 share of rent).

Find Out More ›
How do I get emergency money in NY? ›

Or you may call the toll-free New York state Temporary Assistance hotline at 1-800-342-3009. You must fill out the application form New York State Application For Certain Benefits And Services and file it at your local department of Social Services.

View Details ›
How much money can you have in the bank and still get food stamps in NY? ›

What resources can I have and still get SNAP benefits? Currently, households may have $2,750 in countable resources (such as cash or money in a bank account) or $4,250 in countable resources if at least one member of the household is age 60 or older, or is disabled. These amounts are updated annually.

Read The Full Story ›
Can a single person get cash assistance in New York? ›

New York State's Cash Assistance programs provide financial help to families with minor children, as well as unmarried people and childless couples who are in financial need.

See More ›
Can I withdraw money from my HRA account? ›

Can Employees Withdraw Money From an HRA Account? Given that HRA coverage is only funded by the employer, employees cannot withdraw HRA funds for purposes outside of the guardrails provided by the IRS. Unused contributions in HRA accounts are either rolled over to the following year or retained by the employer.

Read More ›
Who is not eligible for an HRA? ›

Generally, employers of any size can offer an individual coverage HRA, as long as they have one employee who isn't a self-employed owner or the spouse of a self-employed owner. HRAs are only for employees, not self-employed individuals.

Show Me More ›

Is there a downside to HRA? ›

And here are the biggest disadvantages: You can't contribute to your own HRA, so you are reliant on your employer to put money in. Your employer owns the account, and you lose your HRA money if you leave your job unless you elect COBRA coverage. Money in an HRA cannot be invested and grow year over year.

Get More Info ›
How do I talk to a New York EBT representative? ›

Replace an EBT Card for Cash Assistance and SNAP Clients
  1. Agency: New York State Office of Temporary and Disability Assistance.
  2. Division: Electronic Benefit Transfer (EBT) Customer Service.
  3. Phone Number: (888) 328-6399.
  4. Business Hours: 24 hours, 7 days a week.

Read More ›
How do I contact affordable housing in NYC? ›

Contact
  1. NYC Housing Connect. Affordable Housing Lottery Helpline: 212-863-7990. Email: nychousingconnect@hpd.nyc.gov.
  2. For information on applying for affordable housing for people with disabilities, please submit accessibility inquiries to: Phone: 212-863-6486. ...
  3. HPD Housing Ambassadors. Email: ambassadors@hpd.nyc.gov.

View Details ›
What is the phone number for food stamps interview NYC? ›

Call us for your Interview at 718-SNAP-NOW (718-762-7669) Monday – Friday 8:30 AM – 5:00 PM, except holidays. Free interpretation services are available. Call Infoline for more document return options.

Explore More ›
Who is in charge of the HRA in NYC? ›

Molly Wasow Park

Discover More Details ›

References

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