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The latest reports from users having issues in Newcastle upon Tyne come from postal codes NE1.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
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Problems in the last 24 hours in Newcastle upon Tyne, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
Internet (60%)
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Wi-fi (15%)
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Phone (10%)
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E-mail (8%)
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Total Blackout (6%)
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TV (2%)
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Live Outage Map Near Newcastle upon Tyne, England
The most recent BT (British Telecom) outage reports came from the following cities:Gateshead, Newcastle upon Tyne, Sunderland, Chester-le-Street, Blyth, Cramlington, Stanley, Blaydon-on-Tyne, Consett, South Shields, Seaham, Ryton, Hebburn and Wallsend.
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| City | Problem Type | Report Time |
|---|---|---|
 Gateshead | Internet | |
| Newcastle upon Tyne | Total Blackout | |
| Sunderland | Internet | |
| Gateshead | Internet | |
| Newcastle upon Tyne | ||
| Newcastle upon Tyne | Internet |
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Community Discussion
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BT (British Telecom) Issues Reports Near Newcastle upon Tyne, England
Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:
- Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported fromSacriston, England
@bt_uk My @btsport picture quality often way worse than this - pixelated and unwatchable with broken up sound. When are you sending me my £100? (and more importantly providing me with a more reliable service? 🤔).
- Michael Chaney (@ChaneyMichael) reported fromDunston, England
@gateshead who do you report vandalism of a phone box to, is it council or @bt_uk can you help? As it is a BT phone box.
- Chris Dodds (@PapaDodds) reported fromSouth Shields, England
@bt_uk worst customer service I’ve ever experienced. Week 7, still no line working, 4 engineers, 3 credit checks and 30 false promises to get back in touch. But hey, your still charging me for this.
- Jase ⚫️⚪️ ♿️ (@jasonhebron) reported fromBlaydon-on-Tyne, England
@bt_uk I’m still down on all platforms (apart from my iPhone which I don’t log out of)
- Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported fromSacriston, England
@rkelwick @fozia4 @bt_uk I’m waiting to receive my £100 as my BT Broadband regularly cuts me off Zoom calls and the picture quality from our BT TV is regularly terrible (but fine on the app on my iPad? 🤔)
- Master Debonair (@master_debonair) reported fromBoldon Colliery, England
@btbusinesscare I love the way you’ve got to speak to 5 people and none of them can give you a straight answer on when your connection will be live again. It’s like the secret service having BT as a business provider. Shocking service BT!
- Kris Kross (@KRISKROS5) reported fromBlyth, England
BT commentator- “ you have to get it on target or you will not trouble the keeper or make him make a mistake” fantastic awareness.... #newcry #btsport #NUFC
- Andy Brown (@andyb7274) reported fromBedlington, England
@MarkMowbrayNE @redvanman12 @bt_uk Its what they're told to do (been there, done it) or were at the time. Probably changed now, but blame process not the poor agent on crap money 🙃
- Martin (@WASNAPPER) reported fromWhitley Bay, England
2 days on & off now sitting listening to crap music. Not by choice but trying to report another fault to @plusnethelp service used to be good but garbage since @bt_uk got involved
- Master Debonair (@master_debonair) reported fromBoldon Colliery, England
@btbusinesscare Why aren’t you dealing with our issue after 6 days without business broadband? Disgraceful service as our business is at a standstill with no replies or urgency!
- Jase ⚫️⚪️ ♿️ (@jasonhebron) reported fromBlaydon-on-Tyne, England
@bt_uk It’s down on all platforms I’m trying to log into except my iPhone which I don’t log out of…
- Master Debonair (@master_debonair) reported fromBoldon Colliery, England
@btbusinesscare guess what? Promised a phone call 1 hour after I spoke to your team on the phone at 10am and they haven’t rang back. You are exceeding my expectations of being the worst service provider in the UK right now 👏
- Raring2Go! Newcastle (@Raring2goNewcas) reported fromNewcastle upon Tyne, England
@BTCare @bt_uk hello, hope you can help please? After a 95 minute phone call on Saturday your advisor assured me my problems would be solved by an engineer tomorrow. I’ve had no email or text to confirm this. Please advise.
- Tory 1 (@charming_man_) reported fromNewcastle upon Tyne, England
@bt_uk can we have an update on the outage Middlesbrough TS5
- Raring2Go! Newcastle (@Raring2goNewcas) reported fromNewcastle upon Tyne, England
Technology… why does it fail when you want to watch live sport? #itv has vanished from our telly. 🙄 good job we’ve got a back up tv with old fashioned aerial. I see we didn’t miss much when trying to retune… #POLENG @bt_uk full package fail again…
- Master Debonair (@master_debonair) reported fromBoldon Colliery, England
@btbusinesscare Still no reply or update when our broadband will be back on. Nearly 7 days without a business connection. Let down everyday by BT 🤬
- Chris Dodds (@PapaDodds) reported fromSouth Shields, England
@bt_uk Can you not just get an English person to call me direct to fix this please? I’ve been passed about for 6-7 weeks now.
- Dr Peter ***** ⌬ (Ph or pH? 🤔) (@PHoare1963) reported fromSacriston, England
@fozia4 @rkelwick @bt_uk Indeed. And when you complain you just get fobbed off? They need to change the law to require a business to honour any service or produce they supply. Especially builders and tradesmen? Seems to be impossible to get them to put right errors they have made?
- Mark Mowbray (@MarkMowbrayNE) reported fromBlyth, England
Not only is the @bt_uk wifi poor on my smart hub 2 but the lack of channels available is terrible. BT need to sort this out and expand the available WiFi channel choice to prevent neighbours clashing
- Philip Robinson (@unclenobheadCB) reported fromShiremoor, England
Fully subscribed to @btsport for several years now but I refuse to watch another @NUFC **** show! #bruceout #EVENEW
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
- steven mapes (@stevenamapes) reported
@bt_uk @mapesdave Forced to a digital service without it being tested having been on a. Analogue line all his life and at that property for 40 years without issue.Why are you targeting and cutting off vulnerable people without testing a service is fit for purpose.Lawsuit time I guess
- Doug Miles (@bloodoogie) reported
@bt_uk @tinmanrocks I am simply waiting for BT to fix a BT TV problem ongoing now for 70 days. Expecting a call from a member of the BT Loyalty team who promised on Friday 17th a solution by Tuesday 21st, nothing so far.
- jo (@_jowill) reported
Hey @bt_uk it would be really cool if you added the pronouns of staff to your online chat service!
- Ricks (@Ricks32132) reported
Shocking service. You pay your bill whats on a installment plan. They take your money and then cut your services off...Shocking @bt_uk I've had enough
- Ben wilson (@Bennybadboy8) reported
@bt_uk Are internet is down in Hythe Kent Any problems in this area toddy
- Redstar Stoke (@redstar987) reported
@bt_uk no bt mobile signal ST5 area
- peter (@peter33266430) reported fromKensington, England
@bt_uk called Bt to upgrade my services she said she’d call me back 30 minutes, it’s been over an hour know, I don’t think I bother anymore , what crap service, as usual by BT , I don’t why I even bothered thinking I should up grade with BT , useless
- Amari Anthony (@AmariAnthony6) reported
Time to cancel my @btsport it seems, unless they can add f1 to my package, skysports will get my money. Been with bt from the start now I’ve to find my sport elsewhere #dazn
- 𝘒𝘶𝘳𝘵 (@ThisisKurrrt) reported
@bt_uk How do I know if my current sim card on BT Mobile is 5G ready ? I am awaiting my iPhone 13 but never had 5G phone before, thanks
- Steven Malin (@Malin_Rig) reported
@bt_uk Hi, could you advise the status of the broadband network for Edinburgh region? Internet been down since 13:00 usual switch off / on etc not resolved. Thanks
